The authorities which regulate the website owner's activities are the Commission for Consumer Protection (CCP) and the Commission for Personal Data Protection (CPDP) with the following contacts:
The CCP:
- Website: https://kzp.bg/kontakti
- Phone number: 0700 111 22
- Email: info@kzp.bg
- Address: 4A Slaveykov Pl., floors 3, 4 and 6, Sofia
The CPDP:
- Website: https://www.cpdp.bg/
- Phone number: 02/91-53-518
- Email: kzld@cpdp.bg
- Address: 2, Prof. Tsvetan Lazarov blvd., Sofia 1592
Users can use the European Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/odr. It is a single access portal that allows EU users and EU service providers to resolve disputes between them.
Alternative dispute resolution (ADR) between users and service providers is carried out on a voluntary basis through the reaching an out-of-court settlement agreement.
The General Conciliation Commissions promote agreement between users and service providers in disputes over contracts for the sale of products and the provision of services.
The General Conciliation Commissions are established and operate on a regional basis, in our case, the General Conciliation Commission with its headquarters in Burgas and the area of responsibility of which includes the entire region of Burgas is competent to resolve disputes between the service provider and the users.
A general list of authorized authorities for ADR in the member states of the European Union can be found on the website:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
